MAJENE is pleased to accept the following credit cards as convenient means of online payment: American Express, Master Card, Visa, Discover, Diners Club, JCB, and PayPal.

In order to ensure that your shopping experience is simple and secure, order and payment transactions online through MAJENE are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

To check the status of your order, please visit the Check Order page on our website.

If you purchased your order online while logged in, you may also see more information through your MAJENE account.

If you have provided an email address for your purchase, status updates regarding your order will be sent to your email. If you have not received these emails, please note that order confirmation emails may be caught in a spam or deleted folder; these emails usually do not appear in general email searches and may only appear when specifically searching your spam or deleted emails folders. We recommend searching these additional email sections with your order number to see if your emails may be in these folders.

Orders over $30,000 USD may be sent with an alternative carrier. In these instances, we ask you to contact our Client Relations Center for accurate delivery information.

Should you need to cancel or change your order, please contact our Client Relations Center as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be adjusted once it has been submitted.

Processed orders may not be cancelled or modified; you may return your item subject to our Conditions of Sale.

Once a creation has been personalized, including through our embossing or engraving services, it cannot be returned or exchanged. These items are considered final sale